Briefly describe your issue:
As you can see, I was supposed to receive 5.546 BATs, But I recieved 4.833 BATs. So please fix this issue.
That’s my request, thanks.
What Operating System and Brave version are you using (Menu --> About Brave)?
Android 12; Build/SORCS32.41-10-9-2-4
Is your browser wallet currently verified? (yes/no)
Yes, Varified.
What date did you verify your wallet?
I don’t have the exact date but it was around 1st half of 2021.
Have you been able to successfully receive payments in the past?
Yes, There were some minor hiccups here and there but yes, for the majority of time I was able to successfully receive payments.
Are you using a VPN? (yes/no)
Once or twice A month.
Are you in a supported region (see here for list of supported regions)?
Yes, I am from India.
Does your device pass the SafteyNet check (Android only)?
Yes, it does.
Have you fully completed Uphold’s CDD requirements?
Yes, I have.
Update your browser to the latest version.
UPDATE:
The actual bug involved in this issue has actually been fixed already and was pushed in the update to v1.40.x:
The reason the issue appears to still be ongoing is likely due to to the amount of time required for the browser to process any payment tokens “stuck” in the browser. While it will vary for each individual user based on the amount of tokens that need to be processed and how long their browser has been running (among other factors), this issue will (for users who have updated…
I have the same issue, I should have gotten a bit more than 23 BAT while I got 20.5 . I am using the latest version and the missing amount is not included in my current earnings for last month, so I guess the issues to pay the correct amount are still lingering
Not really, infact this time I was supposed to get 5+ bats but the claim button never appeared.
This is a screenshot from 06/08/2022
@steeven please help.
I’m assuming you’ve noticed the pinned Topic…
UPDATE:
Both of the issues stated below should now be resolved.
If you were affected by this issue, you should now see new claims appear and these new claims should go through without error. If you have not yet seen a new claim option available, please be patient as it may take a bit for these new claims to go out to all users. It may also be worth restarting the browser, then checking to see if claims have appeared.
I will leave this notice up for a while for reference. We again thank you fo…
So they believe it to be fixed and things should have arrived by now. I guess I’d suggest you make sure the browser is updated, perhaps restart the device, and then check if it can be claimed. If not, then you’ll need to do the good ole support ticket
1 Like
system
October 10, 2022, 4:03am
6
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