Missing BAT after verifying with Uphold

Briefly describe your issue: I recently linked a new device to Uphold. The device had 21.25 BAT. However, upon verifying with Uphold, it only transferred 9.5 out of 21.25 BAT that I had on the device to my Uphold account. My browser’s brave://rewards-internals event logs shows “21.25 claimed” but my Uphold transactions show only 9.5 transferred to me.

What Operating System and Brave version are you using (Menu --> About Brave)? Android 12. Brave version 1.38.119

Is your browser wallet currently verified? (yes/no) yes

What date did you verify your wallet? 5/25/22

Have you been able to successfully receive payments in the past? N/A

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)? Yes

Have you fully completed Uphold’s CDD requirements? Yes

Hi and a belated welcome. :slightly_smiling_face:

Did all your funds eventually transfer? Sometimes it can take a while. If not, you should submit a request to have support look at your issue. Use the form linked below. Take care.

Hello and thanks!

Yes I filled out the form when I found it shortly after posting this. I had someone reply asking if my May earnings reflected the missing payments, unfortunately, they do not and I have still not seen the missing reward sent to my Uphold account.

:slightly_frowning_face:

I’m wondering if they are going to try and roll past payment issues in with the May payout. Unfortunately, you might have to wait until May payouts are complete. Hopefully, you will receive both and they will either combine the payments or you will get two payments for May. Good luck and take care. :smiley:

I had a similar issue and here’s the answear I received:
Thank you for reaching out to Brave Support. This is resolved going forward. The BAT will be paid out in next month's payout schedule.

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It’s so hard to tell now that rewards from all devices are sent in a single transaction. I did receive slightly more than I was expecting between my linked devices, but don’t think it was enough additional.