Passwords lost after updating to Version 1.25.68

Mattches · June 2, 2021, 7:48pm

We are looking into this issue now – it is filed on out github here:

Passwords are being erased after restarting computer

opened 06:57PM - 03 Feb 21 UTC

OS/Desktop bug feature/password-manager feature/settings needs-investigation

## Description Users on multiple OS are claiming that passwords are not saving in Brave. It is often hard to tell whether or not these issues are rooted in user error or an issue with the browser itself. For some of them, users are still able to see their saved passwords when looking in User data directory but Brave is not reading them, sometimes passwords are not saved at all, sometimes a PC restart causes users to lose their passwords sometimes it’s when they close the browser (without having anything set to be cleared on exit). Note that we have tired to exclude cases where it appears to be a macOS keychain issue, as those can be solved on the users end by simply granting Brave access to the keychain. ## Steps to Reproduce Hard to reproduce, doesn't affect everyone 1. Save passwords 2. Restart the computer 3. ## Actual result: Passwords are erased or not saved. ## Expected result: Passwords to be saved and not erased. ## Reproduces how often: Hard to tell. ## Brave version (info found on brave://version) Multiple ## Version/Channel Information: - Can you reproduce this issue with the current release? - Yes - Can you reproduce this issue with the beta channel? - Haven't tested, will ask the user - Can you reproduce this issue with the nightly channel? - Haven't tested, will ask the user ## Other Additional Information: - Does the issue resolve itself when disabling Brave Shields? - NA - Does the issue resolve itself when disabling Brave Rewards? - NA - Is the issue reproducible on the latest version of Chrome? - No ## Miscellaneous Information: ### Submitted on Zendesk: David-85094 Version: 1.19.88 >I keep having to resave my passwords. If I save the password to a site and then leave it and come back to it, it works okay. If I close the browser and reopen it, I am prompted to input the password and save it again. Gayle-85379 1.19.88 >All of a sudden Brave is no longer saving my passwords. Was working fine and now nothing? Séverine-85297 1.19.88 >Hello, Here is my problem: When I put my computer to sleep or turn it off, Brave automatically logs me out from websites. And when I return to the sites, I have to reconnect each time and re-type my passwords, while each time I click on "save". They appear fine in Brave's settings, but this list gets deleted I don't know how after a short time. What should I do so that this list of passwords remains in memory, and so that I am not systematically disconnected from all the sites? Thank you ! ### Submitted on Community: https://community.brave.com/t/saved-passwords-lost-after-brave-software-update/187248 https://community.brave.com/t/brave-not-keeping-saved-passwords/199724 https://community.brave.com/t/i-am-unable-to-save-my-password-on-my-brave-browser/189046/9 https://community.brave.com/t/all-of-my-saved-passwords-are-gone/190089 https://community.brave.com/t/all-my-saved-passwords-are-gone-and-logged-out-on-every-website/189925 https://community.brave.com/t/losing-saved-passwords/192145/4 https://community.brave.com/t/updated-brave-and-now-all-saved-passwords-are-gone/179145/11 https://community.brave.com/t/password-save-not-saving/191871/7 https://community.brave.com/t/updated-brave-and-now-all-saved-passwords-are-gone/179145/8 https://community.brave.com/t/passwords-not-saving/184149 https://community.brave.com/t/10-31-2020-all-saved-passwords-disappeared-x2/175476/3

Topic		Replies	Views
All passwords disappear Desktop Support ios , linux	20	5144	August 6, 2021
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Password disappeared after update Desktop Support macos	2	378	December 20, 2023
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Passwords lost after updating to Version 1.25.68

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