Not getting ads - Failed to get signed tokens

Brave Rewards Rewards Support
1

I haven’t been getting ads for months. Can someone help?
[26 Oct 2021, 9:10:57.2 am:ERROR:refill_unblinded_tokens.cc(191)] Failed to get signed tokens

What Operating System and Brave version are you using (Menu --> About Brave)?
Brave: 1.30.87 Chromium: 94.0.4606.71 (Official Build) (32-bit)
OS: Android 7.0; Build/NPJS25.93-14-18

Is your browser wallet currently verified?
No

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes (not linked to Uphold)
@Mattches

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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