Urgent! pending rewards and getting no ads

Brave Rewards Brave-Ads Support
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1

I’m posting again because my issue is pending from last 2-3 months.

What Operating System and Brave version are you using (Menu → About Brave)?
Brave 1.29.78 Chromium: 93.0.4577.63 (Official Build) (32-bit)
Revision ff5c0da2ec0adeaed5550e6c7e98417dac77d98a-refs/branch-heads/4577@{#1135}
OS Android 10; Build/QP1A.190711.020

Is your browser wallet currently verified? (yes/no)
YES

What date did you verify your wallet?
08/08/2021

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Key info seed: Valid
Wallet payment ID: 5d063226-9b76-4789-9186-5c4c074a17a2
Wallet created: 04/04/2021, 11:58:47

Please resolve my issue ASAP. I haven’t received a single ad from last month also my rewards of previous month got lost. What’s happening I don’t understand? I have kept so much patience and sacrificed one months bat and still didn’t receiving ads.

2 Likes
2

I request brave core team to resolve your issue. Thanks. Sometimes such issues happen don’t worry.

1 Like
3

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!