No Brave Rewards for sponsored images and push notification ads stopped

Briefly describe your issue:
Since 12 June 2022, I stopped receiving push notification ads (even though focus assist is off and I haven’t changed any notification settings), but received sponsored images. But my Brave estimated earnings do not increase at all, which it used to do so earlier for sponsored images. Brave rewards internals shows “Failed to get signed in tokens” since 10th June, 2022.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 Version 21H2 (OS Build 19044.1706) and
Brave version 1.39.122, Chromium: 102.0.5005.115 (Official build, 64 bit)

Is your browser wallet currently verified? (yes/no)
yes, uphold

What date did you verify your wallet?
1st June 2022

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes

Additional info:

My uphold account is connected to both brave browser on PC and Android. Brave on my android device works as expected. Sync chain is disabled.

Any help would be appreciated. Thank you.
@Mattches @steeven

1 Like

Can you please submit the information surrounding your issue to our form there so we can take a closer look?

Thank you.

Update: Contacted brave Help center, uploaded my rewards internals log file and the issue was fixed in 24 hours. I guess my account was incorrectly flagged.

Thank you for the quick help. Appreciate it.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.