Failed to get signed tokens

Brave Rewards Rewards Support
1

Briefly describe your issue:

I haven’t received tokens or ads since July. The internals log is filled with this:

[Aug 16, 2021, 11:20:30.3 AM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 16, 2021, 12:55:33.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Aug 16, 2021, 1:30:55.6 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 16, 2021, 2:13:05.7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 16, 2021, 4:20:09.6 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[Aug 16, 2021, 7:29:07.7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 16, 2021, 7:41:13.8 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 16, 2021, 8:17:04.0 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

I also notice the event log shows:
“database_migrated 30->32”
“database_migrated 1->29”

But I don’t see a log entry for “29->30”

What Operating System and Brave version are you using (Menu --> About Brave)?

Version 1.28.105 Chromium: 92.0.4515.131 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)

No

What date did you verify your wallet?

N/A

Have you been able to successfully receive payments in the past?

Yes.

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes

Does your device pass the SafteyNet check (Android only)?

N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Turned off, yes, but I don’t have an Uphold account

2

The logs also have this in it:

[Aug 17, 2021, 9:05:26.3 AM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens
[Aug 17, 2021, 11:02:32.4 AM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[Aug 17, 2021, 11:15:31.5 AM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[Aug 17, 2021, 11:47:34.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Aug 17, 2021, 11:47:34.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Aug 17, 2021, 12:07:25.4 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1
[Aug 17, 2021, 3:50:42.2 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

3

I have this same issue on Windows 10 with the latest version of Brave and linked to Uphold if it matters. Not getting ads at all on Windows, getting tons on Android though.

I use two profiles and not sure if that might affect it.

4

Can anyone from Rewards Support help here? No response so far.

5

No response? Is this a support channel? Help would really be appreciated.

6

No response? Is this a support channel? Help would really be appreciated!

7

Same error here, any solution ?

8

I have the same issue, only difference is that I do use a VPN, however, I did receive rewards in July for June but none for August. It appears that many are having this issue but it is not being acknowledged by Brave

9

Same error here as well :frowning:

10

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