Need Help: Ad notification not served: Not allowed due to permission rules

Brave Rewards Rewards Support
1

Briefly describe your issue:
I am not getting Ads.
I keep getting:
[Jan 02, 2022, 4:07:00.7 PM:INFO:redeem_unblinded_payment_tokens.cc(116)] Failed to redeem unblinded payment tokens
[Jan 02, 2022, 4:07:00.7 PM:INFO:account.cc(202)] Failed to redeem unblinded payment tokens
[Jan 02, 2022, 3:40:19.8 PM:VERBOSE2:permission_rule_util.cc(25)] You do not have enough unblinded tokens
[Jan 02, 2022, 3:40:19.8 PM:INFO:ad_notification_serving.cc(120)] Ad notification not served: Not allowed due to permission rules
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 Enterprise 21H2
Version 1.33.106 Chromium: 96.0.4664.110 (Official Build) (64-bit)
Is your browser wallet currently verified? (yes/no)
Yes
What date did you verify your wallet?
Nov 22 2021
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes
Does your device pass the SafteyNet check (Android only)?
N/A
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
N/A

2

@steeven @Mattches I am still having issues. Can you please assist?

3

@zswim,
This is likely because you have Windows Focus Assist feature blocking notifications from appearing. See more information on how to configure Focus Assist to receive Brave Ads, see the following article:

4

Thank you for the help @Mattches

I looked into my windows Focus settings and they were all turned off.
When I tried to do the Notification Test (https://support.brave.com/hc/en-us/articles/360058972091-Push-Notification-Test) the notification poped up succesfuly.
Yet I am still not getting any ads

5

Can you please submit your logs so we can take a closer look?

Please follow these instructions :

  1. Enable Enable Brave Rewards Verbose logging inside of brave://flags. (Relaunch if prompted)
  2. (If Verbose Logging was already on, please restart your browser)
  3. Go to brave://rewards-internals and click on Logs
  4. Wait 5 - 10 seconds and click on the Refresh Button
  5. Download your logs.
  6. Fill out the form on this page and submit the logs → https://upload-support.brave.com/rewards
  7. DM me the case number you are given once you are done.

Thank you.

6

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