Lost Settings and Profile on MacOS

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Description of the issue: Brave crashed and Lost Settings and Profile on MacOS

Steps to Reproduce (add as many as necessary): 1. 2. 3. Tried a profile restore and it did not work

Actual Result (gifs and screenshots are welcome!): Lost Settings and Profile on MacOS

Expected result: Restored profile

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu): Might have auto updated but I think it is
Version 1.26.77 Chromium: 91.0.4472.164 (Official Build) (x86_64)

Additional Information:

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@stfamiliacampbell,
Thank you for reaching out to us.
So when you open Brave, do you see a profile icon next to the main menu button?

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Yes it does show the icon

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And does the icon correspond to the correct browser profile you’ve been using? Further, do you see additional profiles if you click on the icon, then click the “gear” icon?
image

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Yes it does show that icon

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And does the icon correspond to the correct browser profile you’ve been using? - not sure what you mean.

when I click it shows this

“Person 1” was my original account but when I click on it nothing happens and the other account with randon letters account created to try to rolve the issue, And account called “Tomisona” was created to try to import all the information from the original account “Person 1” account but they had all been overriding and it didnt work.

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@stfamiliacampbell,
You mean when you click on Person 1 nothing happens at all? Like its unresponsive? Lastly, what do you mean from your first post when you say when you say you “tried to restore your profile”? In what way did you try to do this?

All bookmarks, my history and passwords just got wiped out in an instant.
By trying to restore my profile, I copied my profile folder and then pasted it into the folder of a newly created profile.
It didn’t work.

@stfamiliacampbell,
Can you check and confirm that Brave has keychain access on your system? It would certainly be strange for this to be the issue but it’s certainly worth checking. Can you (on your mac):

  1. Open spotlight finder
  2. Type Keychain access in and hit Enter
  3. On the left side of the window, click Login
  4. Look to see if Brave safe storage is listed here