Lost all my open Tabs due to automatic shutdown of BRAVE

Browser Support
1

Hi,

Recently I came across an issue with BRAVE Browser. After a system restart, I tried to open the BRAVE browser again and it would open and close immediately. When I was searching for solution in the community someone susgested that I rename the existing User Data Folder and then try opening the Browser. It solution worked but then I lost all the Tabs and History. Some of the tabs are important and were not bookmarked. Is there any way I can recover the TABS back by fixing the User Data Folder which I have renamed.

Any solution to recover would be more helpful.

Thank you

Regards
Raghu

2

@steeven @Mattches could you please help?

3

@avidrv7862,
Basically Brave is always looking for the folder called User Data. So what happened is, once you renamed the User Data folder, the browser launched and couldn’t find a folder with that name, so it generated a new one. Now when you launch the browser, its’ looking at the newly created folder.

To resolve this, you’ll need to go back to the User Data directory, delete the newly generated User Data folder, go to the one that you renamed and change the name back to User Data (make sure the browser is closed for this whole process).

Then launch the browser again and everything should be back to the way it was.

4

Hi, I tried doing it. Once I do this, I am back with the same problem. The browser launches and closes immediately / Automatically. How do you fix this issue?

Regards
Raghu

5

So this means that there is something in your User data (something in cache, maybe an extension, etc) is causing the browser to crash. Can you check and see if you are able to launch a Private window in the browser rather than opening a normal one and see if that window stays open?

6

I am not able to open the Private window either. As soon as I click to open Brave in Incognito Mode, a white window of Brave appears and closes immediately.

7

@avidrv7862,
Thank you for testing. Next step is to try opening a new profile and then getting the Crash Report IDs if they’re available. Please try the following:

  1. In Windows, open the Command prompt
  2. In the prompt, type the following:
"C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe" --profile-directory="testprofile"
  1. This will launch Brave using a newly created profile (“testprofile”).
  2. If you go to brave://crashes, it should show any crashes from any profile contained in your User data folder.
  3. Please copy/paste/send any crash report IDs with me here so we can take a closer look at the issue.

Thank you

8

Hi,

Sorry, I took more time to perform the troubleshoot and reply back.

I could not find any crash report on my PC using the command prompt method.

What would that mean?

Raghu

9

The command prompt method should have simply launched Brave in a newly created profile. Did you get that far in the process?

10

Hi,

Well I am not sure if the way I launched Brave.exe using the command prompt was right or not.

I used the commands first part in quotes to launch brave and then create a profile with name testprofile. Later from the address bar i launched the crash window using the command brave://crashes which was empty.

Please let me know if the steps I have executed are correct. If not help me how to execute the command. When I copy the whole command and execute at command prompt I get the following message “The system cannot find the path specified.”

Thank you

Raghu

11

Hi,

Does anyone have an answer to my query??

Thanks

Raghu

12

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