Briefly describe your issue:
What Operating System and Brave version are you using (
Menu --> About Brave)? Android 10 - Brave 1.49.132, chromium 111.0.5563.147
Is your browser wallet currently verified? (yes/no) no
What date did you verify your wallet?
Have you been able to successfully receive payments in the past? yes
Are you using a VPN? (yes/no) occasionally use ExpressVPN
Are you eligible for Brave Rewards (see here for list of supported regions)? yes
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)? yes
Does your device pass the SafteyNet check (Android only)? unknown, can’t install it, but I’m running stock on a galaxy s9+ and can use Google Pay and mobile banking apps, so expect my device would pass
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner? no
I’ve been using brave for well over a year. I usually get adverts without any issue, and when I click the rewards triangle it would always take me to a summary page showing rewards total. I have not linked to uphold or gemini yet, but believe I had around 50-60 BAT in my browser.
Since last week, the rewards triangle icon frequently shows the number 5, but when i press it, the number disappears and nothing else happens. When I go through the menu to the Brave Rewards page, brave://rewards it shows that the rewards toggle is active, but most of the other info is gone, including my BAT tokens, and it tells me to connect an uphold or gemini wallet to start receiving rewards. There’s no mention of previously earned rewards.
When I click the button to ‘connect account’, hoping that might get it moving, it gives the uphold and gemini options, but neither do anything. I can’t proceed to connect any of them.