Keep getting charged for a canceled VPN plan

Browser Support Firewall + VPN
1

Please provide us with the following information

Type of device (iPad pro, iPhone 10, etc):

Windows 10 OS

iOS version ( Settings --> About --> Software Version ):

Detailed description of the behavior:

I cancelled my VPN plan a few months ago and I have been charged for Jan and Feb. You can see when I go to plans it says I have no active plans.

Screenshot below:

Screenshot (1)
Screenshot (1)1920×1080 59 KB

Says plan expired Feb 8th but that is incorrect. It was canceled in December.
I also have a Brave email with a receipt for payment on 2/25. So you can see its all sorts of mixed up. Says expired 2/8/24. Shows no plans. Have a receipt for payment 2/25/24 and was actually cancelled 12/23.

I have only used Brave Browser no other accounts never used the app.

2

@Swayz87 Apologies for the trouble. The charges and receipt for 2/25 were linked to a different account and not the one highlighted in the screenshot. These have now been corrected and your request has been processed.

If there are any additional concerns, please feel free to open a request here https://support.brave.com/hc/en-us/requests/new