Issue installing Brave browser

[sscone]

I’ve been using Brave for 3+ years on my business laptop. When I restarted recently with updates it removed Brave. When I go to add the application (.exe file), I get the following error: “The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.” I’ve contacted my company IT, and their recommendation was to reach out to Brave tech support. Any ideas? This is on a PC running Windows 11.

[Mattches]

@sscone,
Thank you for reaching out to us.
On first glance, it looks like you might need some additional dependencies and/or libraries installed on your laptop in order for Brave to run. The internet seems to think it’s most likely additional C++ libraries that need to be installed and/or reinstalled (as they’re potentially corrupted or otherwise problematic).

Additionally, running the suggested command sxstrace.exe may be helpful in determining the cause:

1. Run sxstrace.exe trace -logfile <filename> to create a tracing log file for a specific application or scenario.
2. Use sxstrace.exe parse -logfile <filename> -outfile <parsedfile> to translate the raw log file into a human-readable format.
3. Filter output by application name using sxstrace.exe parse -logfile <filename> -filter <appname> -outfile <parsedfile>.