I do not have this same issue on Safari, so it’s clearly an issue with Brave. I got the below response, which I followed exactly, but the issue returned the following day. I’ve since circled back to indicate the issue is not resolved but got no response.
I’d like to stay with Brave but responding to my emails is a critical function for me and if I can’t get Outlook to work on Brave, I’ll have to switch over (something I don’t want to do).
In a Brave Browser New Window, go to:
brave://settings/content/javascript
Scroll down that javascript settings page to Allowed to use javascript
Click the Add button
Enter [*.]azure.com as the site . . . but do not Enable the following:
Current Private session only
Click the Add button
Repeat for:
[*.]cloud.microsoft
[*.]live.com
[*.]microsoft.com
[*.]microsoft.net
[*.]office.com
[*.]office.net
[*.]outlook.com
In a Brave Browser New Window, go to:
brave://settings/clearBrowserData
Select the Advanced tab. Time range: All time. Clear cookies and cache.
@eabscott not sure where you got the above information but unless you’re in some very wonky state, you shouldn’t need to do any of those things (except for maybe clearing your cache/site data).
Let’s start from the beginning – can you please tell me what OS you’re using, what Brave version you’re using and what the exact behavior is when you try to use Outlook in Brave?
No, the application worked just after I followed the instructions but the next time I launched Outlook I had the same issue surface. Whenever I try to respond to an email on Outlook on the Web on Brave, it closes Outlook and reopens it. The email shows up in Drafts but I am not able to edit it or send it.
Good idea to stick with [at-]Mattches of the Brave Support team.
Meanwhile, if you want to try a few things . . .
An older suggestion that I found online:
Go to brave://settings/shields and DISABLEUpgrade connections to HTTPS. Exit / Quit BB. Start BB. Test.
If that test fails, go to brave://settings/shields and set to StandardUpgrade connections to HTTPS. Exit / Quit BB. Start BB. Test.
Please test, using the Guest Profile or create an additional Brave Browser Profile.
Menu → More tools → Open Guest profile
Menu → More tools → Add new profile
If your issue is resolved with either of those other Profiles, then the Profile that you have been using, may have one or more settings that contribute to the cause of your issue.
The Disable/Standard instructions did not work. I can try to Open Guest profile or Add new profile, but would all this be resolved if I just started over again - saved bookmarks, erased Brave and started over? I’m not sure what else would be lost in this process but I can save what’s required if instructions sent. Please advise. Thanks.
@eabscott,
To clarify the behavior here, does this issue only occur if you close the browser and reopen it? For example, if you go to outlook and successfully send an email, then close the Outlook tab, then open a new tab and go to Outlook again, are you able to successfully send a message?
No. The use case is (and has been for weeks) this: 1. I open Outlook on the web in Brave. 2. I receive an email. 3. I hit the “Reply” arrow (or “Reply All” arrow). 4. I am not able to add text or do anything because the browser immediately closes Outlook and in the same tab reopens it. 5. The Reply email is now in my drafts, but again I can’t edit or send anything there without it shutting down and reopening.
@eabscott,
Then yes, can you please try the following:
Launch Brave, go to Menu --> More tools --> Add profile and create a new browser profile (it will not overwrite your current profile and you’re welcome to delete it after testing)
Close you original profile window so that only the new profile window is open
In the new profile, login to your Outlook account
Open an email and click Reply
At this point, are you able to reply to the email or does the same behavior occur?
Okay, so that seemed to work for now. The final step would be to import all the bookmarks and passwords from the previous profile and then erase the old one. Is that right or am I missing anything else? Would you be able to send quick instructions on this if so? Many thanks for your help!
@eabscott you may not have to go through all of that. If it works in a new profile but not the original, it usually means it’s an extension you’re using or some setting you’ve changed.
I mean, it could just also be something in your cookies. I guess part of figuring it out is by just trying to send the email in a private window. Private by default opens a session with no cookies and with all your extensions disabled. If it indeed works in private window, then tells you it’s either cookies or extensions.
Thank you. I’ve already transferred all my bookmarks to the new profile so I don’t mind starting again with this one. The only question is how to transfer all my passwords. I’m not sure it’s worth trying to figure out if its a cookie or extension as such. I don’t remember adding any extensions but I believe I’ve erased all my cookies. I don’t recall at this point.
Okay. Guess was just letting you know. Especially if you end up encountering this or any other issue again in the future. At least lets you know the purpose of testing in a private window or new profile.
I guess simplest way is to export/import. So just go to your password manager and then click settings on the left. From there you’ll see both the Export Passwords and Import Password buttons, kind of like below:
So basically you’ll Export Passwords with your old profile and save the file wherever is easiest for you. I tend to save to my desktop because it’s easiest to locate. Then go to the new profile and Import Passwords and choose the file you had saved.
Once done, you may want to erase that file unless you want to keep a backup. Just keep in mind that the exported passwords are saved in plain text, meaning there’s no protection if someone opens up that file. Hence why I said probably good to delete it after if you don’t need it.
So damn frustrated!!! The problem surfaced again today. A week ago I followed all the instructions and created a new profile. That seemed to work but a week later, the same issue surfaced.
When trying to respond to an email in Outlook on the web, the app shuts down within a Brave tab and then reopens, disallowing me from responding to emails.
