I haven't received the rewards for 2 months

Hi there,

The payments for November and December were not transferred to my Uphold account. When I reported this issue to the Brave support team in December of 2020, @Mattches said: “All three wallet PIDs you gave me appear as not verified – that is, you have not completed KYC requirements on Uphold.”

But the rewards have been paid to my Uphold account before, I already completed KYC requirement on Uphold. I reported this issue to Uphold and they said that my account was verified too.

Can someone in authority help me please? Thanks.


1 Like

@damnbru

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)

This will help to speed up the troubleshooting. Thank you in advance!

1 Like

Hi @damnbru,

I’ve filed an issue for BAT not porting to Uphold as expected and the team is currently investigating. I’m hoping to have an update by tomorrow afternoon.

2 Likes

Hi @steeven,

I sent wallet IDs to you. I’m waiting for updates.

Thank you.