@lokan,
I apologize for my tone – you’re right. It’s been a long day and to be honest, I don’t have a general solution for this at this time, because most issues with cases like this are caused by individual circumstances. That’s not to say that “none of it is our fault” – there very well may be issues that we’re not aware of, but they are very hard to track down given how many relevant variables there are.
Earlier I stated:
This part was not sarcastic or snarky, its just true. In the past few weeks, we’ve had a couple dozen calls with users where we screen share and just about every time the user had:
- Some setting configured incorrectly
- Had some device or software installed conflicting with the feature (Ads)
- Had hit their cap for ads received per day and/or had no relevant ad campaigns running at the time (which may appear as though ads “just stopped”)
- Were looking at the wrong numbers to make the call that ads weren’t working (for example, seeing their wallet stay at 0BAT – as it should until payout – but didn’t realize their estimated earnings for the month was increasing)
- Had a gaming mouse/peripheral enabled (known issue)
- Had wallets that were flagged for fraudulent activity
This is why we are so aggressive with the documentation and making sure users have read all relevant FAQs because most users problems are caused by something we’ve mentioned in them.
Again, I cannot give you both any sort of general solution (" if you do this, ads will work perfectly now"). What I can do is assure you that we are constantly digging into our code to fix and improve the feature and making sure that any legitimate users who lost or never received their BAT get the funds they’re rightfully owed.
For the time being, I’d like to take a look at both of your individual cases and get a closer look at what’s going on on your end. Would you both (@Aces86 @lokan ) be willing to have hop on a call and have a short screen share with me and/or another dev on our ads team and see if we can pinpoint the issue at hand? If so, please send me a DM (maybe make the subject line " ads issue screen share" or something easy for me to spot) telling me you’d like to do that and we can set up a time to troubleshoot.
@Aces86,
I UNDERSTAND – YOU’RE SAYING THAT YOU USED CAPS LOCKS TO GET ATTENTION YOU/OTHER USERS DIDN’T SEEM TO GET BY DIFFERENTIATING YOURSELF. THIS MAKES SENSE TO ME TO SOME EXTENT BUT I WOULD APPRECIATE IT IF YOU COULD USE METHODS OTHER THAN ALL CAPS TO DO THIS. ALL CAPS LOOKS ANGRY AND SETS A “UNRECEPTIVE” TONE FOR THE CONVERSATION. BECAUSE I’M HONESTLY JUST SAYING THIS TO RESPOND TO YOU BUT JUST PRESSING ONE BUTTON CAN MAKE THIS WHOLE PARAGRAPH LOOK LIKE I’M REAL ANGRY/IRRATIONAL. 
Regardless, I do apologize for the inconvenience and would love to help resolve this issue for you (both).