Was receiving ads, then they stopped

Hi All -

Have read through all the FAQ’s, confirmed focust assist, notification settings for Windows10. Received enough ads to get to about 1.85 BAT tokens in February, then they just stopped cold.

One element I considered was that the ad ‘catalogue’ dried up for me, so I spent more of my browsing time on my desktop (where I use Brave) vs. my phone (iOS, doesn’t use Brave) - to no avail.

So far, it’s been two weeks and no ads after a strong period of getting lots. Any advice would be great, thanks! Also tested a push at the link below, and once I authorize the site it pushes correctly. Could this be the issue?


If you are unable to or have stopped seeing Brave Ads, please read through the following posts first to ensure that basic troubleshooting steps are checked:


After reading the above, if you’re still having trouble viewing ads, please answer the following:

Are you able to receive general desktop/push notifications?
You can test this by visiting https://www.bennish.net/web-notifications.html and forcing a push notification to appear.

Are you in a supported region (if so, which one)?
Check https://brave.com/transparency and confirm that you are in an applicable region

Give us a brief description of the ads behavior you’re seeing

What OS/Brave version are you using?
Please copy/paste the top 3 lines of your brave://version page

Hi. I work on the ads team here at Brave, would you be willing to screen-share so we can investigate the cause of the issue. If so, could you please reach out to tmancey@brave.com with available times so I can send a calendar invite. Thank you, Terry

Thanks - I saw your email and responded with my available times, but still waiting on a response

Hi, I have sent a calendar invite. Thanks, Terry

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