Tried to cancel my free 7-day trial of VPN (since my overseas trip was only 6 days), but there is no option to select “Cancel plan” as the instructions say. It just says I have no active plans, obviously because it hasn’t begun yet. But I don’t want to get charged $9.99 when it becomes active today. There is literally no way to cancel the 7-day trial period!
Hello bkbremmer - I’d be happy to assist you directly! If you’re able to submit an inquiry via our Help Desk here, this will enable us to look into the matter. When writing in, please include the email address used to initiate your free trial and we’ll be able to look it up in our systems.
Many thanks, and looking forward to hearing from you!
Thanks, and to follow up, just as I feared, I’ve been billed for $9.99 for the first month, despite having tried to cancel my free trial.
Bill
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