Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Briefly describe your issue:
I am verified and unable to receive my rewards to Uphold
What Operating System and Brave version are you using (Menu --> About Brave)? windows 10. I believe i have current brave on my pc
Is your browser wallet currently verified? (yes/no) yes on pc
No on android phone
What date did you verify your wallet?
Not sure. Sorry.
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
Sometimes. Never an issue in the past
Are you ) for list of supported regions)?
Yes, as far as I know.
Not list at that link.
Does your device pass the SafteyNet check (Android only)?
Never used it before
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes
Yes, it says all payouts are paused…like what the heck why does it take so long to deposit a few bats lol…I am new to this but not sure I’m gonna keep using Brave if this is that hard for you guys to pay people what you say you’re gonna pay for directed ads exposure!
Apologies for misunderstanding.
Without getting too detailed, we’ve paused payments so that users do not end up in a “stuck” state. We are resolving the issues with payments now and when resolved, payments will resumed and everyone should get what they’re owed.
I’m personally not all that concerned but this “next month” thing has been going on for about half a year now. Different issues, same result. They need to re-run the payments in the same month when bugs appear. Not make us wait until the next month. And the next. And the next.
