Got update for my brave mobile (android) and my 240ish BAT ARE GONE

[eaglescout91]

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

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Description of the issue:

Updated my brave mobile app and my 243 BAT from a year’s worth of ads are GONE. Now only 9.5.

How can this issue be reproduced?

1. Try generating a bunch of BAT on the previous version and then update?

Expected result: Please find a way to get my BAT back?

Brave Version( check About Brave):

Mobile Device details Samsung Galaxy S10

Additional Information:

[steeven]

Thanks for reporting @eaglescout91 - what brave version are you on?

[eaglescout91]

I updated to 1.8.112, see attached screenshot. Unsure what I was on before…

[eaglescout91]

Is there any way to try to get support to recover my BAT?

[Lore]

Just downloaded the new version and again no balance for May. All the ads I’ve seen for BAT are not compensate.
why you’re in so critical situation guys.
what about what have promised?

[steeven]

Thanks @Lore - with the new version we can now work to properly diagnose the root cause. can you follow these steps:

Settings->Developer options->Rewards Debug->Export Rewards Database
the database should appear in Downloads folder under rewards folder

And DM to me?