February rewards still not received (new uphold account)

Briefly describe your issue:

Even though February rewards processing for uphold users is reported as complete, I haven’t received any. The security test (drag the icon to the indicated shape) hasn’t appeared yet. My Uphold account is new (less than a month), so I don’t know if this apparent delay is normal or not.

What Operating System and Brave version are you using (Menu --> About Brave)?

Windows 10,
Brave Browser Version 1.49.120 Chromium: 111.0.5563.64 (Official Build) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no)


What date did you connect a your Brave Rewards Profile?

February 23, 2023

Have you been able to successfully receive payments in the past?

Yes, partially. I’m still waiting for my vBATs to be completely transferred over to Uphold. I already contacted support 2 weeks ago with no response. My ticket number is 182253.

Are you using a VPN? (yes/no)


Are you in a supported region (see here for list of supported regions)?

Yes, I’m in a supported region.

Does your device pass the SafteyNet check (Android only)?


Have you manually turned off Auto-contribute on all of your devices?


I’ll tag @Evan123 to take a look.
It might take a while till someone gets back to you since it’s weekend in the US now and team generally works only weekdays.

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Thanks a lot, @SmartyAadi!

Hi @wretch thank you for your patience as we look into your case.

If your wallet is verified with Uphold, then the issue you’re having could be likely due to Uphold’s CDD requirements or other security measures. Could you kindly confirm if that is the case?

Please see the following post for more information on the issue and how to proceed:

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Hi @SaltyBanana, thanks for your reply. It is not the case. The CDD requirements are complete. I have been able to receive (partial) deposits in the past. My deposits have never matched the amount of vBATs I had initially, before linking Brave to Uphold. Also, February rewards are yet to be seen in my Uphold account.

I originally linked my account on February 23, I had a little more than 67 vBATs. Current Uphold balance is 62 BATs. I’m missing around 5 BATs, not considering February rewards (around 4 BATs) that are not still paid.

My original ticket number is 182253, I haven’t received response yet to my problem despite contacting support on February 28.

Thanks for the help, I really appreciate it.

Hi @wretch Please see a follow up from your ticket submission.

Alright, @SaltyBanana . The follow up to my original ticket seems to be a new ticket… Guess I’ll have to wait. Thank you for your help.

Sorry to bump this thread, but I haven’t received a response to any of the tickets that are related to my problem. The last one was submitted more than a week ago. Please, can someone from support give me an update?

@Evan123 please look into this.

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Hello, I am Dming you now. Thanks!

Thank you @SmartyAadi , @SaltyBanana and @Evan123. Today I received a deposit for the missing BATs. Hopefully, It’ll go smoothly from now on. I really appreciate your help. Thank you, guys.


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