Country mismatch

I have reinstalled windows on my computer and now when I try to connect my uphold account to Brave again I keep getting this error message.
I’m still on same country as when created. No changes at all.
Anyone to help please.

Hi Saoiray, thank you for your reply.

But in my case nothing has changed. I am an Italian passport holder living in UK for over 7 years. I created my account with brave and uphold many years ago. Absolutely nothing has changed on my circumstances. The only thing I did was reinstalling windows.

That would be a contradiction. When you chose your country, did you choose Italy or UK? If you chose UK but you have a Italy passport, then you’d be seeing mismatch.

Brave changed. This happened several months ago, if not longer. In the change it requires us to choose a country for Rewards. Then our Uphold/Gemini verification MUST match the country we chose. That was stated in the link I provided. I’m guessing this is where your issue is.

Thank you again for getting back to me.
When I set my brave account I chose UK, it has been the country I live in for over 7 years and used my Italian passport as I am not a British citizen although I am a permanent resident. As I mentioned before no issues at all until now I had to reinstall windows.
So basically to Brave eyes, I can never be an immigrant in order to have a brave rewards. That’s really annoying to say the less and keep this at good standards =D

I changed country to Italy, even though I am not living in Italy and worked, so I’ll sticky to that LOL

Yea. Cause the API only sees where your passport is from. If Italy you have to choose Italy in choose region options. Whenever you need to choose a region under Brave rewards, always choose the one of which’s passport you hold.

Will this ever be fixed? Most of my BAT is on this account that has a mismatched country. This account history goes back to February 2020…

How do I change my Brave Rewards country?

Currently, the Brave Rewards country you set is permanent. In order to change your Brave Rewards country, you can reset your Brave Rewards profile, then select a different country on your new Rewards profile.

I am checking logs @ brave://rewards-internals/ and apparently this problem started around 2022 february when wallets got disconnected and then few months later region_not_supported messages appeared.

01/03/2023, 08:37:17 PM	mismatched_countries	gemini/63b47
07/09/2022, 10:19:25 PM	region_not_supported	gemini/62c9d
06/09/2022, 11:20:55 PM	region_not_supported	gemini/62a25
03/25/2022, 03:10:26 AM	wallet_disconnected	gemini/622f5
02/18/2022, 12:55:11 AM	wallet_disconnected	gemini/61991

I had previously used Gemini. Just reset Brave rewards and set location correctly in Brave, but I can’t even use it from Brave…

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Yea, until you’re from the US, you won’t be able to connect to Gemini. It’s because when you reset Brave rewards, you create a totally new profile having no connection or anything similar to the old one. And since Gemini is allowed to be connected in US only, then you have no other choice than to make an Uphold account and connect.

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