Computer hard crashing when watching YouTube

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1

Description of the issue:
Computer hard crashes when watching YouTube videos. No event or BSOD logs are captured. This started about 2-4 weeks ago.

Steps to Reproduce (add as many as necessary): 1. 2. 3.
Watch a youtube video

Actual Result (gifs and screenshots are welcome!):

Expected result:
No crash

Reproduces how often:
seconds to minutes after playing a YouTube video.

Operating System and Brave Version(See the About Brave page in the main menu):
Windows 11 23H2 | Brave Version 1.67.123

Additional Information:
I have done the following;

  • Uninstalled /re-installed Brave
  • Installed Brave from MS Store
  • Disabled all plugins
  • Disabled Graphics Acceleration
  • Disabled Brave Shields
  • Deleted all data in %appdata% folder
  • Completely removed Nvidia and AMD GPU drivers in safe mode using DDU.
  • Disabled 4090 and enabled integrated GPU instead.
  • Made sure updated drivers were for all devices.
  • Tested in Chrome and Edge, videos play fine.
  • Installed brave version 1.67.119

My system:

  • AMD 7950X3D
  • Nvidia 4090
  • 64GB DDR5
  • ASRock SteelLegend X670E - all bios updated

Watching YouTube in the Nightly Build, Brave Version 1.69.65, seems to be working as expected.

2

Try Creating a New Brave Profile and See whether its still crashing

If yes

3

Yes it crashes under a new profile or any other profile I have.

So iobit unstaller didn’t work and uninstalling brave and installing that version linked in that comment broke a few things and brave wouldn’t update and didn’t have any of my info (passwords, history, sync’d machines).

I have to say iobit is probably the worst app I’ve installed in a long time and I think Revo-uninstaller is a better choice considering it doesn’t install a bunch of other software and isn’t spamming you to purchase anything.

4

Update to Win 11 24H2

Also Try

brave://settings/resetProfileSettings?origin=userclick

You haven’t Restarted the PC as it is missing from

Restart PC.

5

Win 11 24H2 doesn’t appear to be available to the public yet. I tried reseting using the link and that did not work. And yes, I have definitely been restarting my PC, though it also restarts on it’s on when testing the issue.

6

I believe this issue has been resolved. I updated my computers BIOS recently and this I believe caused my undervolted CPU core configuration to become unstable. After adjusting the curve on some of the cores the issue is now resolved.

7

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