Issue Summary:
When I navigate to https://www.chewy.com using Brave stable (Version 1.78.102 Chromium: 136.0.7103.113 on macOS 15.5 – build 24F74), the site fails to load entirely. The result is a completely blank white page with no error messages, loading indicators, or dev console errors visible on inspection.
Steps Taken:
- I confirmed the issue persists in a private window with all extensions disabled, ruling out any extension conflicts.
- I cleared all site data for chewy.com and restarted the browser—no change.
What’s Working:
Interestingly, when I use Brave Nightly (Version 1.81.17 Chromium: 137.0.7151.44), the site loads normally, even with the exact same extensions enabled. This suggests the issue may be related to a specific Chromium version or a regression in the current stable release.
Request:
Could your team take a look into this and advise whether there’s a known bug or compatibility issue in the current stable build that may be affecting rendering for chewy.com? I’d be happy to assist with debugging, share more logs, or test out any recommended fixes if needed.
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Hello! I was unable to replicate the experience in 1.78.102 on macOS 15.5.
If you toggle Shields off do you see the same issue?
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Yeah Chewy loads for me normally as well.
2 Likes
Thanks for the suggestion! I just tried turning Shields off completely, but unfortunately the issue still persists—Chewy.com still loads as a completely blank white page.
Interestingly, as I mentioned in my original post, the site loads just fine in Brave Nightly (Version 1.81.17), even with the exact same extensions enabled. That makes me think the issue might be tied specifically to the current stable build or Chromium version.
Happy to provide any additional info if it helps isolate the cause. Thanks again!
Just wanted to circle back and share what finally solved this for me, in case anyone else runs into it.
The issue: Chewy.com wouldn’t load in Brave Stable — just a blank white screen. No error, no crash, just… nothing. I tried everything: turning off Shields, disabling extensions, private windows, clearing cookies/cache, even creating a new profile — no luck.
What finally worked:
Turns out, the issue was buried deep in my Brave profile data — likely some corrupted service worker, WebGL cache, or site storage that wasn’t resetting with normal troubleshooting.
Here’s what fixed it:
1. Fully uninstalled Brave, including its data folder
(~/Library/Application Support/BraveSoftware)
2. Reinstalled Brave fresh
3. Reimported only bookmarks and manually reinstalled extensions
4. Reset my Sync chain to avoid syncing anything corrupted from another device
After that, Chewy.com loaded normally again.
If you’re hitting the same issue and nothing else is working, feel free to reply or DM — happy to help walk through it. You’re not imagining it, and it’s fixable!