Can't open app on MacOS Catalina because it may be damaged or incomplete

Browser Support
1

Description of the issue:
Can’t open the Brave browser after the latest update to MacOS Catalina and Brave Browser. Shows the following error message
"You can’t open the application “Brave Browser” because it may be damaged or incomplete.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):
macOS Catalina V10.15.7

Additional Information:

2

Hi @mmadsp, Welcome to Community!
Where did you download Brave from?
When did you download Brave?
What build/version of Brave do have?

3
  • I downloaded it from the Brave website.
  • Downloaded it early this year. It was working fine until the recent update.
  • Version 85.1.14.81
4

Can you share a screen shot of the error?
Can you go to brave://settings/help and let me know the Brave version? You only sent the Chromium version.
Are you willing to do a reinstallation?

5

Screenshot 2020-10-14 at 11.16.19 AM.png
Screenshot 2020-10-14 at 11.16.19 AM.png4498×718 337 KB

  • I can’t open the browser, so I can’t get that information. I downloaded the DMG file on 9th April from the brave website, if that helps.
  • I am happy to do a reinstallation, I was trying to reinstate the current one so that I can get all my open tabs.
6

@mmadsp
Thanks for sharing the photo.

Can you:

  1. Open Finder
  2. Select Go and then Go to Folder
  3. enter var/folders
  4. Inside “folders” are several subfolders, each with a two-character name. Drag all the subfolders except the one named zz to the Trash. Don’t delete the subfolder named zz. You’ll be prompted for your administrator login credentials.
  5. Restart the computer and empty the Trash.
7

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