There’s documentation there - but it doesn’t seem to address the problems being raised in the forums.
A documentation center is always perfectible, as you definitly know. There many articles in there that help users. But there are tons of different cases, so it’s almost impossible to cover all the problems.
Rewards are Brave’s unique selling point and they are causing huge amounts of frustration for people - just look at the forums. 9/10 of the first posts on the Community home page are about BAT/Wallets.
I’m sorry to say but you’re wrong and this is the main error for these Brave users: the very first selling point of this browser is safety and privacy, not the BAT. This is why there are some frustrated people among Brave users. And when there are greedy people and frustration, this can generate “unsolicited behaviors”.
Thousands of people are experiencing the same and turning up here with another “Brave stole my BAT” thread. If there was a prominent page saying how the monthly cycle works, when stuff is deducted, when it is sent to your wallet etc that would clean a lot of the “Me too” stuff on the forums.
First, I would say hundred rather than thousands of users are facing issues. But this not the point here.
Yeah it would be great but sounds too much idealistic because nowadays, people log in the forum with their frustration and post without reading previous/similard posts or using the search bar. However, this would drasticly reduce the “Me too” posts if they use the forum as it should be.
So, yes there are some issues on some cases but there are many similar posts (sometimes from the same user) on the forum and this may give a wrong impression about this amazing project.
From me to you, I’m not sure that claiming “Brave stole my BAT” is the smartest/best approach to get help…
I’m not trying to argue with you. I want Brave to work and I’m voicing the issues I see needing to be fixed.
Me neither but I just try to present a more objective point of view about Brave.
You see the glass halp empty, I see it half full.