Cannot install any extensions

Browser Support Desktop Support
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Description of the issue: I am unable to install any extension from the web store. When I click “Add Extension,” a pop-up appears stating “Download error: Download interrupted.” When looking in the download history, I can see the attempted download with a note saying “Check internet connection.” I am fully online and can install extensions with no issue in Edge and Chrome.

How can this issue be reproduced?

  1. Install any extension from the web store

Expected result: The extension installs

Brave Version: Version 1.70.126 Chromium: 129.0.6668.100 (Official Build) (64-bit)

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Hi DailyRich - I would follow this process (that I pulled from Brave AI) to check the debugging log first to see if there is extended details on the error:

Brave Error Log Check

Brave, a Chromium-based browser, generates a debug.log file in your system’s desktop directory (e.g., C:\Users\<YourUsername>\Desktop) whenever it encounters an error or crashes. This file contains detailed information about the error, including the timestamp, error message, and relevant system details.

To check the error log on Brave:

  1. Locate the debug.log file: Navigate to your desktop directory and look for a file named debug.log. The file name might vary depending on the Brave version you’re using.
  2. Open the debug.log file: Right-click the file and select “Open with” > “Notepad” (or your preferred text editor). This will display the contents of the log file.
  3. Search for relevant errors: Use the timestamp and error message to identify the specific issue you’re experiencing. You can use the log file to troubleshoot issues, such as:
  • Crashes without notification
  • Error messages during login or browsing
  • Issues with specific websites or extensions
  1. Share the log file (optional): If you’re experiencing a persistent issue and need assistance from Brave’s support team, you can share the debug.log file with them. This will help them diagnose and resolve the problem more efficiently.

Additional Tips

  • The debug.log file is only generated when Brave crashes or encounters an error. If the browser closes normally, no log file will be created.
  • You can also enable Brave’s built-in logging feature by following these steps:
    1. Type about:flags in the address bar and press Enter.
    2. Enable the “Enable logging” flag.
    3. Restart Brave.
    4. The browser will generate a log file in the same location as the debug.log file.
  • Keep in mind that enabling logging can increase the size of the log file and may affect browser performance.
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Thanks, but it would seem the issue is the security settings on my work computer, as I am not having this issue on my home desktop.

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Hi DailyRich - It may be a policy set by your system administrator indeed. Did you check to confirm with your system admin or helpdesk internally? :+1:

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DailyRich - This sounds like an Administrative permission issue (as discussed earlier) - take a look at this prior topic related to this https://community.brave.com/t/this-app-has-been-blocked-by-your-system-administrator-contact-your-system-administrator/370929?u=erick.ahlstedt

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