Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
From within Brave, go to Hamurger Menu (the three little dots) → Settings → Brave Shields & Privacy → then scroll down a bit. You’ll see a small section that has CLEAR PRIVATE DATA followed by a bunch of toggles. Things like Browsing History, Cache, etc. Turn on the toggles for the things you’d like to clear, then hit Clear Data Now
In the above screenshot, it would clear Cache, Playlist Offline Data, and Playlist Media & Offline Data. It would not erase cookies, browsing history, etc. For your issue, it might be beneficial to clear both Cache and Cookies and Site Data. Just be advised if you clear Cookies and Site Data that you’ll be logged out of websites and will have to login again.
@Fergus what’s difficult is trying to figure out why one person would have issues while others don’t. On desktop, it usually is because of extensions. On phones, it’s usually because of cookies, cache, or Shields settings. So a lot of times it’s just having to test things and go through steps to rule things out.
Ok, so that is just from it being silly. Basically it’s asking web browser or the Tapatalk App. If you want it to stay in Brave, you choose Safari. It will still remain in Brave, it just doesn’t know how to tell the difference.
