Please note that if a user is Uphold/Gemini verified, and tipping a verified creator using the same custodian (for example, a user with a verified Uphold wallet send a tip to a Creator who is verified w/Uphold), the tip is sent directly to the custodial account – it does not appear on the Creator dashboard. Only vBAT (from unverified wallets) will appear on the Creator dashboard when receiving direct tips.
As such, please check your custodial account to see if the tip has been received there.