@jpal,
Correct, we’re unsure of why its happening. That’s kind of the gig, right?
Issues come up, team diagnosis them and forwards the information to you (the user). Also, we absolutely have “said something”:
Two team members in Laurens thread
Responded here too
Other Socials as well
Please be patient while we do our best to get the issue resolved. @jpal, it would be productive on your end to try anything suggested in any of the threads where this is being reported. That way, if something works for you, you can inform us (and the other users).