Browser Disconnected my rewards sign up- on its own!

Brave Rewards Rewards Support
1

Briefly describe your issue:. In the month of February I had racked up hundreds of ads. Then toward the end of February my Brave browser disconnected my rewards account, and my browser froze out my computer so I could not access the internet at all. I was told to uninstall and reinstall the brave browser. I did that. But then I had to re-sign up for rewards… and my rewards says 0! I was definitely to receive a BAT deposit this month- but now what? And there is no one to get ahold of for speedy support. Only this thread? This needs to be fixed promptly.

What Operating System and Brave version are you using?
Version 1.75.181 Chromium: 133.0.6943.141 (Official Build) (x86_64)

Who is your verified custodian? Uphold

Are you in a supported region?

2

Hello! As long as your previous Rewards profile was connected, you are still paid out for ads viewed prior to resetting. You can learn more here: https://support.brave.com/hc/en-us/articles/10007969237901-Resetting-Brave-Rewards

Payouts for February are still processing. Ads Payout Status Update - #123

Support can be reached directly through our support form. The link is provided in the template you submitted here. https://support.brave.com/hc/en-us/requests/new

3

Reinstalling reset your rewards … try checking Uphold directly—your BAT might still be there.

Check brave://rewards-internals for any clues.