“Hello, we have received feedback from our specialist regarding your deposit issue. Since the contract address of your deposit order has not been officially verified, it is not supported for processing. This digital asset type has not completed contract verification and its security cannot be verified. We are currently unable to directly assist in processing. If you need refund assistance, please contact the project party to complete the contract verification before feedback and request help.”
Please note, the USDT contract/tokens you’ve provided do not appear to be legitimate. I believe HTX is correct in stating the contract is not verified.
You’ll need to work with HTX for any tokens missing after depositing to their platform.
There is no mention of USDT and it shows up as UNVERIFIED. The legitimate USDT token would show up as verified, like the example linked here. It is common for scammers to create fake USDT token contracts to attempt to phish users’ funds.