Please provide us with the following information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.
Type of device (Desktop, iPhone/iPad, Android phone, etc.):
Desktop - Phone
Brave version:
Latest
Detailed description of the behavior:
I am still paying for a service I can’t even cancel, what the actual f*ck.
I want a complete refund of everything i’ve paid for because I cancelled this VPN a long time ago yet I am still paying for it.
When I check on my account I have no on going plans.
@Zonas which did you sign up with? Most likely you haven’t canceled in the place you signed up. If we sign up for VPN through our mobile devices, it handles the subscription through the app store. So Apple App Store or Google Play Store.
They are basically treated as two different types of accounts. So if you paid through one and then try to cancel through the other, it’s not going to work. Such as if you paid on your phone using app store and you try to cancel on Brave’s website, the one on Brave won’t see any subscription.
You already answered yourself on what you need to do.
And that’s indeed what you’ll want to do if you need assistance. Use the link that was in the template which told you how to contact Brave for anything important.