Please provide us with the following information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.
Type of device (Desktop, iPhone/iPad, Android phone, etc.):
Android
Detailed description of the behavior:
I got charged for Brave vpn after 7 days free trial even though i have canceled the subscription Your Brave Private Web Browser, VPN subscription from Brave Software on Google Play will be cancelled on 5 Sept 2024.
Order number: GPA.3399-8585-5798-27262
Order date: 29 Aug 2024 21:40:19 GMT+5:30
@Shivam7 first thing to say is generally any order done through app stores on mobile devices need to be handled that way as well. So you would create a ticket through Google Play. Also should note that the system set up through Google Play is typically strict in charging if you did not cancel before the trial ended.
In any case, for Brave to look and see if they can help, you would need to create a support ticket. You can see in the template you included on your own post it lists about the link and says you will be redirected to the support form for VPN issues. So please create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831