Brave Rewards Not Working For Four Months

Briefly describe your issue:
My problem is that, for 4 months now, I have been unable to receive Brave ads. My “month progress” has been stuck at the same number this whole time, being pushed to the next month as each one passes, not transferring anything to my Uphold wallet. I have verified that Brave can send notifications, and I do not believe I made any changes on my end since it stopped working. This notification test works just fine.

What Operating System and Brave version are you using?
OS: Windows 10 Home 21H2 19044.1586
Brave: Version 1.37.109 Chromium: 100.0.4896.60 (Official Build) (64-bit)

Is your browser wallet currently verified?
My wallet is currently verified.

What date did you verify your wallet?
I am not completely sure how to see when I verified my wallet, but I can see that I created my wallet on 07/12/2021, and I can assume I began the verification process that day as well.

Have you been able to successfully receive payments in the past?
I have been able to receive payments in the past. They were coming in monthly as expected up until 2022 began. The last payment I received was 4 months ago on December 8th, 2021.

Are you using a VPN?
I am not using a VPN.

Are you in a supported region (see here for list of supported regions)?
I believe I am in a supported region if I am interpreting this list correctly. I am in the USA.

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I have manually turned off Auto-contribute on all of my devices.

Here is my brave://rewards-internals log for the last few days:

[Mar 31, 2022, 8:54:14.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Mar 31, 2022, 8:54:14.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Mar 31, 2022, 8:54:36.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Mar 31, 2022, 8:54:44.0 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Apr 01, 2022, 11:44:04.6 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:44:21.8 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:44:29.6 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:44:41.8 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 11:51:17.9 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:51:28.9 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:51:30.0 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:53:24.1 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 11:59:12.5 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:59:45.6 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 11:59:52.6 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:00:58.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 12:24:04.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:24:17.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 12:50:21.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:51:06.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:51:14.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:51:27.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:52:40.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 12:54:35.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 1:01:29.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 1:08:23.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 2:14:30.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 2:45:02.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 2:45:07.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 2:45:07.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 2:45:43.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 3:12:44.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:13:05.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:13:11.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:13:12.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:14:05.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:17:59.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 01, 2022, 3:18:05.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:21:37.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 3:44:31.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 5:39:42.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 7:26:47.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 8:37:41.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:37:58.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:38:51.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:39:39.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:41:34.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:44:39.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:46:18.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 8:51:38.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:52:10.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:52:29.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:52:34.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:53:41.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:54:33.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 01, 2022, 8:58:41.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 8:59:01.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:00:47.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:01:11.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:01:59.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:02:35.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 01, 2022, 9:04:10.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:20:17.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:25:02.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 01, 2022, 9:48:16.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 12:44:56.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 02, 2022, 12:44:56.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 12:44:57.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 12:45:07.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 12:45:58.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 12:46:31.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 1:07:44.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:07:44.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:08:11.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 1:10:47.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:10:49.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 1:14:23.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 02, 2022, 1:14:24.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:15:02.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:15:06.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:15:17.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:18:20.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:19:32.7 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Apr 02, 2022, 1:22:03.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:22:04.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 1:46:41.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:47:11.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:47:17.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 1:47:46.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 4:03:01.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 4:41:58.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 4:42:17.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 4:42:38.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 4:43:51.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 4:46:00.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 4:47:16.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 5:07:00.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 5:09:46.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 5:14:13.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 6:07:43.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 6:08:22.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 6:09:21.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 6:10:41.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 02, 2022, 9:35:37.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:35:50.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:36:36.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:36:38.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:42:29.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:46:30.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:47:41.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:48:46.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 9:51:35.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 02, 2022, 10:05:30.8 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 12:06:48.0 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 12:20:21.1 AM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 03, 2022, 2:10:45.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Apr 03, 2022, 2:13:41.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:13:56.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:16:02.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:16:18.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:18:11.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:18:29.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:23:43.6 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 2:24:43.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 3:33:54.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 03, 2022, 3:34:35.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 3:42:02.5 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 3:44:08.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 03, 2022, 4:29:48.7 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 6:48:30.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 03, 2022, 8:37:46.1 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Apr 04, 2022, 1:45:11.9 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:45:16.0 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:45:39.1 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:49:58.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:51:39.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:54:23.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 1:55:00.2 PM:ERROR:publisher.cc(774)] Publisher info not found
[Apr 04, 2022, 1:55:03.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 2:02:22.8 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:02:22.8 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:03:11.7 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:03:11.7 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:04:52.6 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:04:52.6 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:04:52.8 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:04:52.8 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:04:59.3 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:04:59.3 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:04:59.5 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:04:59.5 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
--------------------------------------------------------------------------------
[Apr 04, 2022, 2:08:22.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 2:08:41.4 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 2:09:09.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Apr 04, 2022, 2:09:25.0 PM:ERROR:credentials_promotion.cc(502)] Token list empty
[Apr 04, 2022, 2:09:25.0 PM:ERROR:uphold_wallet.cc(331)] Transferring tokens failed!
[Apr 04, 2022, 2:10:33.3 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens

I really hope I am missing something simple here… I would love to get this fixed.

2 Likes

Hi and welcome to the community. :slightly_smiling_face:

I am tagging @Mattches and @steeven for you. They are the community support staff/moderators who work with rewards issues the most. Hopefully, they can come look at your situation and provide you with information on how to proceed with troubleshooting your issue.

Just in case, you should also DM them. In your DM include a link to this post and your wallet payment id found at brave://rewards-internals. Do not post your wallet id!

1 Like

i’ve had the same problem for months too, going back to november’s payouts not going through. i have similar errors in the log files as well. i have sent infrequent messages to steeven and have received nothing back, so i have tried to solve the issue off my own back with my own time.

have you tried deleting cookies and cache, updating brave and reloading the browser? when i did this i got a pop-up when trying to re-verify my browser with uphold saying “your profile has been flagged for irregular brave ad activities”. i believe this is the bug we have been dealing with all year, and the more people we have highlighting the problem, hopefully, the sooner brave can fix it.

try it out and see what results you get. if it works or not, it’ll help get closer to identifying the problems brave is having right now.

2 Likes

@Bubblerider,
Please send me a DM your wallet payment ID, found on your brave://rewards-internals page.

Thank you.

1 Like

I am having this same issue, Brave was working fine until a couple months ago and when I got to verify my wallet I get an error. I have been stuck for quite some time now.