I was supposed to receive my (2021) September Brave Rewards payout on December, but it got delayed. They didnt payed me, and multiple times ive checked it. I dont know what to do. Also what the hell is going on with ads, im not geting any ads since 7 months. I live in Mexico and im in a supported region with active capaigns. Edit: Ive already done 4 posts about this and no one tells me anything
Operating system: Windows 10
1.34.81 Chromium: 97.0.4692.99 (Official Build) (64 bits)
Uphold wallet: Verified
What date did you verify your wallet?: Last time was just right now (22/01/2022, 07:46 p.m.)
Have you been able to successfully receive payments in the past?: Yes, but only once
Are you using a VPN? (yes/no): Currently no, but i used Proton VPN in the past
Are you in a supported region (see here for list of supported regions)?: Yes
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??: Yes
I haven’t gotten payout for November or December and not 1 ad has come to any of my Brave browsers on any PC’s in the house since December 15th. I am verified via Gemini but also cannot connect my wallet anymore, get this error every time.
‘Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.’
Same here, since October! They were in my wallet, supposed to go to uphold but got lost?
Now I don’t even receive ads.
My Rewards for January were at 0.927 three minutes ago and now stand at 0.33 . How can my rewards vanish like that ? Please assist.
Hi to all the desperate (u.u)
I’m the same since September '21.
But now my question is, there is someone giving a solution? After months of researching and many topics and threads, and no one (support) gave a solution. Is too confusing.
I love Brave but this is exhausting.
I was talking with some people and they say that triying to “arrobear” (idk how do you write the word in english) to the support guys (steeven or salty) could help
@Evix there’s a BUNCH of factors that have been playing a role with issues. The staff at Brave have been trying to find and correct issues as they are made aware of them on their end. Unfortunately they have a small staff and there are thousands of posts, with many not reading some of the fixes and feedback.
For anything payment related, you’re usually expected to message @steeven with the following info:
- Copy/paste your Wallet ID (found on
- Your OS and Brave version (first three lines in
- A screenshot of your Rewards panel in
Settings --> Brave Rewards .
This will help to speed up the troubleshooting. Thank you in advance!
He gets to people as fast as possible but gets a LOT of messages to his inbox and is tagged lots of times throughout the day. So you do have to be patient.
Outside of that, there’s a lot of basic troubleshooting to do on the user end. Such as making sure you have ads on, that your IP address and locale match, you’re in a supported region, the wallet is connected, you have verified your information with places, you’re on a supported device (iPhone and iPad don’t earn BAT because of Apple), etc.
Then there’s making sure things are fine with Gemini or Uphold. Believe it or not, they had a period of time where people put in the sample wallet ID instead of their own wallet. So that was a headache to resolve.
All of that said, I’d reach out to steeven and wait to hear back from him. I’d also make sure you check out some of the things I mentioned above, like making sure your Locale (which is on your computer) matches your IP and that you’re in a supported region. Also make sure wallets are connected, you’ve verified everything through Brave and either Uphold or Gemini, check to see if Brave is saying it’s showing you ads and if any balance earned, etc.
@culiacaner I’m going to start by saying it’s complicated, assuming you’re judging based on the reported “estimated earnings” rather than the solid amount in your wallet (it never should change once in the wallet unless you’re using or adding to it). So keeping a steady eye can confuse you, but it likely will fluctuate a bit here and there.
The browser tries to estimate based on how many ads you’ve seen and on the current value of BAT. These numbers can fluctuate a lot throughout the day. For example, in the past 24 hours, the price of 1 BAT bounced between $0.77 and $0.70. If you look for the money, the lowest value for BAT was $0.67 and the highest was $1.45. They have to factor in how much they got paid for the ad and then break that into percentages, which then influence the total BAT you are given. There’s even more to it then that, but it’s a general idea to try to help you understand.
They have an educational thing if you want to learn a bit more about the value of the tokens and all, you can read it at https://basicattentiontoken.org/static-assets/documents/token-econ.pdf They also have a normal site talking various things at https://basicattentiontoken.org/
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