Brave Rewards not counting as Viewed and only Clicked despite interacting with ad and webpage

There is no evidence of this that you are paid for both, actually quite the contrary as this was never addressed and answered by a Brave employee in this forum (What is the difference of 'viewed' and 'clicked' ads) Also there is guidance that you only are paid for viewed (https://support.brave.com/hc/en-us/articles/360026361072-Brave-Ads-FAQ) in which it states “Users are rewarded for viewing ad notifications as they appear in Brave. Users are not rewarded for clicking on ads.” This is our issue, that we are viewing these ads but hardly ever being considered as “viewed” in order to receive the reward.