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Description of the issue:
New installation of Brave - downloaded on 3/23/2021. After download Brave worked fine. After restarting computer Brave will not open and will not uninstall. Error message from Windows is: “Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.” If I restart the computer Brave will launch and run for a short time then stops working and shuts down. When I try to relaunch I get the error message.
When trying to uninstall Brave via Add/Remove Programs I get the same message.
How can this issue be reproduced?
The issue is reproduced every time I try to launch Brave and every time I try to uninstall.
2.I restart my computer, launch Brave (just did this) to check the version of Brave which i updated below with a screen shot. I clicked relaunch to finish updating Brave and it didn’t relaunch. When I tried to open the program I get the same result as the above screen shot.
Expected result:
Launch Brave
Brave Version( check About Brave):
V1.21.77
Additional Information:
Brave is able to launch initially after restarting computer and works for short time (minutes) then locks up and shuts down then I’m not able to reopen the browser.
I used Bulk Crap Uninstaller to remove Brave which worked good, thanks for that tip. I reinstalled Brave and it was running fine for a few days until today when I turned on my computer I got the same error message this post was based on.
Is there an issue with Brave that requires a certain amount of time to properly shutdown before I turn my computer off? I’m just using a laptop that I turn on and off once per day.
I am using the Admin account on the PC.
The file path of the shortcut is in the screen shots provided
“C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe”
I installed Brave in the default location.
quick note: Brave was running for the past couple of hours except it recently stopped working. By stopped working i mean it stopped searching or doing anything. I could type in the address bar any website or something to search and it wouldn’t do anything so I shut it down and when i went to reopen it was giving the same error message.
@Xmoxthespot,
Thank you for the information.
Would you mind trying to create a new test profile (ensure you close the original profile window you had open), browse for a bit using it, and tell me if Brave behaves the same way when using it?
@Xmoxthespot,
Do you have any important data saved in your browser at this time (Rewards data, for example)? I ask because a complete uninstall – that is, uninstalling the app and deleting any associated browsing data – may do the trick.
I had nearly one whole BAT token from browsing but otherwise nothing else. This will be the second time I’ve uninstalled Brave. I will uninstall now and try reinstalling
@Xmoxthespot,
Note that when you do, be sure to erase any associated browsing data. There is a pop-up box that should ask if you want to do this. If you missed that box, however, you’ll need to go to
C:\Users\[Your User Name]\AppData\Local\BraveSoftware\
and delete the BraveSoftware folder, which contains all your user/browsing data.
I’m sorry, I should have checked this sooner but I totally forgot this was running. I purchased this laptop from my employer for a cool hundo but for some reason when I reinstalled windows some security software was installed. Yesterday I uninstalled Ivanti Controls Agent but I’m unable to uninstall Trend Micro Security Agent due to it requires a password. I’ve reached out to our company IT support and am looking to have Trend Micro uninstalled too. Please close this ticket in the Brave Community and thank you for the help!
