Brave does not start after being reinstalled

windows
#1

I had to format the computer due to a virus, then I reinstalled the brave and when I open it it does not start and the page is blank. If someone from the community can help me step by step in what or how I can do Thanks!

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#2

@Magaly,
Thanks for reaching out and welcome to Community! :tada:
I’m assuming you’re using a Windows OS – see the solution to the thread here and see if this resolves the issue for you:

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#3

Thanks, the information was useful, I could finally open the brave. Thank you!!! But now I have another problem … I do not know how to enter (recover) my account, since it opens at zero and I do not want to lose what I have. How do I reestablish my account in brave without losing what I had? and excuse me but I need help.

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#4

You’re very welcome, glad that worked!

Are you referring to your Brave Rewards “account” information or your browsing data in general?

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#5

Ready, I closed the page and reopened and I already appears all right. Grateful for the attention and prompt response (thanks to that, I solved, solved and learned).

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#6

Hello, I have it is inconvenient is that now I enter Brave Rewards and the tips I should have are not reflected (monthly contribution) only says: 0.0 BAT

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#7

@Magaly,
Thanks for lettting me know. Did you by chance backup your wallet information before reformatting your computer?

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#8

No, I did not save it because the virus damaged the hard drive and had to be replaced by another … ON MY PAGE BRAVE I DO NOT HAVE THE PROPINES THAT GIVE EVERY 30 DAYS (THAT IS MY DOUBT) WHY DO I HAVE IT IN ZERO?

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#9

@Magaly,
Apologies, but unfortunately your data seems to be lost. We may have been able to recover some of your data if you had backed up your wallet or had the passphrase stored somewhere before wiping the drive.

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#10

I CAN ENTER WITH MY SECTION TO MY PAGE BRAVE REWARDS AND MY BAT APPEARS OF THE LAST MONTH, WHAT DOES NOT APPEAR TO ME ARE THE TIPS THAT GIVE EACH MONTH (THAT IS MY DOUBT) WHY DO I HAVE IT IN ZERO?

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#11

@Magaly,
This is because there’s nothing in your wallet. You formatted your computer, meaning that everything was wiped – all data, including your Brave Rewards/wallet/ledger information.

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