Brave Creator Program - Problem: Uphold account blocked

Description of the issue:
Uphold close my account and write me that is not possible make an verified account.
So, I can’t take the BAT from the Brave Creator Program.

Steps to Reproduce
I have already tried to write to the assistance and I was told that the system is automatic and that they can’t do anything about it.
I have try make an other account with other email anche using a different driving license instead of ID card, but the result is the same: account not verified and blocked.

Actual Result:
I can’t use the BAT that I get form the Brave Creator Program.

Expected result:
I will like take my BAT and use it.

1 Like

Hi @Marcoo,

Thanks a bunch for reporting. Did Uphold support give you any reason as to why you weren’t able to create an account?

2 Likes

Hi @steeven,
thank you to reapply me.

This is what the support wrote to me:

“Thank you for your interest in opening an account with Uphold. During a review and assessment of the information provided during the verification process, it was determined that we are not able to offer you access to an Uphold account. We understand this can be frustrating, however, this not eligible for further review.”

and the first was:

“Based on the results of a recent review, unfortunately, we are not able to offer you access to an Uphold account at this time. As a result, your account has been permanently closed. We apologize for the inconvenience, and appreciate your understanding.”

I have use the same ID card and driving license that I use to open an account in other platform.

There are something that I can do to use the rewards?

1 Like

Thanks @Marcoo for the additional info. Can you PM me the email that you used for your attempted account creation with Uphold?

2 Likes

Hi @steeven, I write you in PM some days ago. Do you have some news?
Thank you.

Hi @steeven, just to know, are there some possibility to open the account in Uphold?

Hi @steeven, I write you in PM some days ago. Do you have some news?
Thank you.