Description of the issue:
I’ve been using the browser just fine for almost a month or maybe more. Just two or three days ago it suddenly doesn’t open anymore and when I do its a blank white window and closes immediately in less than a second or two. I tried a solution suggested in a different post using the command prompt and entered these commands :
@Caer,
Are you using Windows 7? Also, I believe the command to disable sync is --disable-brave-sync – can you try that and see if you get different results?
@Caer,
That likely points to some “bad data” locked up in your original installation of the browser. Again it looks just like this issue, which is solved by launching the browser with the --disable-gpu command:
But if Beta is working and if HWA is enabled by default (it is) then it can’t be that issue. Do you have any extensions installed in the browser at this time (the original installation)? Additionally, does the browser launch if you try opening a Private window?
@Caer,
Instead of entering the command in the cmd prompt, can you instead try editing the Target path for the shortcut you use to launch the browser? Simply right-click on the shortcut, then Properties --> Shortcut and edit the path as shown below:
I did as you said and launched the browser. It was still white but it showed the browser interface like the new tab, search bar, and a notification that brave didn’t shut down correctly and if I want to restore pages. Like before it closed immediately afterwards. Still thank you for continuing to help with this problem.
@Caer,
Apologies, I forgot that I’d already asked that in a previous reply. Can I ask how much data you have saved in the browser? I ask because you might need to do a full un/reinstallation of the browser – meaning you’ll have to uninstall and delete any profile data. You said that you’d tried uninstalling previously – when you did, did you check the “Also delete profile data” check box?
