Brave Browser Crashing No Error

Browser Support
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1

Description of the issue:
I just tried opening my brave browser today and It keeps crashing showing a white screen, when i try opening it in private tab it works perfectly fine.

after searching continuously through the community i could find just one solution that is creating a new profile.

but all my passwords and important bookmarked websites are in the old profile. I delete the extensions form the the old profile but still can get it to open

Status : Uploaded
Uploaded Crash Report ID:

74900000-ebf9-720c-0000-000000000000

6d900000-ebf9-720c-0000-000000000000

69900000-ebf9-720c-0000-000000000000

66900000-ebf9-720c-0000-000000000000

2

Can you please share what Brave version and OS you’re using at this time?

3

1.68.141 Chromium: 127.0.6533.120 (Official Build) (64-bit)

Windows 11 Version 23H2 (Build 22631.3958)

4

Opened the following issue — hope to hear more from the devs soon:

1 Like
5

How long will it take to solve this issue.Any update?

All my password are stuck in the main profile how do I recover them :disappointed:?

6

@clax,
It was labeled as P2 so likely fixed soon but cannot give you an update beyond that at this point.

In the meantime, I can have you try something on your end to see if you’re able to get your original profile to launch. Please try the following:

  1. In Windows, navigate to your Brave User data folder — you’ll find this in
    C:\Users\[your Windows user name]\AppData\Local\BraveSoftware\Brave-Browser\User Data\
  2. In this folder, find a file called Local State
  3. Just to be safe, maybe copy this file and save it somewhere else in the event it becomes relevant for fixing the crash.
  4. Go ahead and rename this folder to something like Local State 2
  5. Once this is done, try launching Brave again

Please let me know what happens.

7

Tired the following steps still no luck :frowning:
I have like more than 50 passwords saved there…please help me get them back…I even restarted by PC and tried opening brave still did not work.

How can i confirm that my password are still available and not overwritten by any profile creation ?

8

@clax,
As long as you’re not deleting your original profile, a new profile will create a separate profile folder in the User data folder. Your old profile folder will not be deleted. If you want to be extra safe, I’d make a copy of your entire User data folder and save it somewhere — that way if for some weird reason anything did happen, you’d have a backup of the folder in its original state.

9

I tried again login into my default account it login but the problem is that none of my passwords are showing. Now what ?..Why is it taking soo much of time to solve this error ?

10

@clax,

I’m not sure what exactly you’re referring to here — is the browser not crashing anymore?

11

Yes, The browser not crashing anymore. Even my store passwords (old ) are NOT visible anymore.

please help :frowning:

my usernames are visible in the C:\Users\Clayton\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default (Login Data)

and I have 2 files in
C:\Users\Clayton\AppData\Local\BraveSoftware\Brave-Browser\User Data
(Local State->(Date modified just before the crash)
&
Local State 2->(Date modified after the crash),the latest file being modified)

12

Hi @clax

You should be able to get your passwords back without issue. Glad you still have the Local State 2 file. You might make a backup of this - just to be safe. For example, make a copy called Local State.bak. or something like this

There are two things you can try. Both you’ll want to have Brave closed before you do the step

  1. Restore your local state file. Rename Local State as Local State 3 and then rename Local State 2 as Local State. If the updated version of Brave you have has the crash fix, this should fix you. If not, you can undo this step (Local State 3 => Local State, Local State => Local State 2)

  2. If step 1 doesn’t work, you can get the encryption secret out of the file. You’ll want to open what is currently Local State 2 in a text editor. If you can, you should format the JSON so that it’s easy to read. You’ll want to find the section that looks like this:

"os_crypt":
{
  "app_bound_encrypted_key": "really_long_value_is_here",
  "audit_enabled": true,
  "encrypted_key": "really_long_value_is_here"
},

When you see this section, you’re going to want to copy it from Local State 2 into the same area of the file for Local State. This is the secret used to decrypt your passwords, cookies, etc.

1 Like
13

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