Hi there. My BAT rewards have gone missing. I had accumulated approx 5/10 tokens and now my balance is empty? Could you please help. Also could you tell me how I can get my seed phrase so that this doesn’t happen next time and I can recover my account? Thank you!
Thank you for reporting! Please DM with the following information:
- Copy/paste your Wallet ID (found on
- Your OS and Brave version (first three lines in
- A screenshot of your Rewards panel in
Settings --> Brave Rewards.
This will help to speed up the troubleshooting. Thank you in advance!
Thanks for your reply Steeven!
|Brave||1.20.110 Chromium: 88.0.4324.192 (Official Build) (x86_64)|
|OS||macOS Version 10.15.7 (Build 19H15)|
Were you able to claim today?
To claim what Steven?
I still have no token balance and my previous balance has still not returned.
Am I missing something? Do I need to remove the tokens to a wallet?
Also, can you tell me my seed phrase please. I never received it.
Thank you for your help sir!
Do you have an Uphold account?
Sorry for the delayed reply. I am super busy with work…
Yes, I have an uphold account. Can you also let me know my seed phrase for my brave wallet please?
Still no BAT shown up.
I should have approx. 30 BAT now since I started using the browser.
Thank you for your help.
Please DM the email linked to your Uphold. Thank you!
I’ve just emailed you what i think you mean. Is that correct?
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Enjoy earning Brave rewards and don’t forget that you can send BAT to any supported crypto or fiat currency, and enjoy automatic currency conversion.
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