BAT reward credited on the wrong uphold card

Hi,

I have an uphold account with 5 BAT cards. 1 synced with my browser, 3 related to my creators accounts (website, reddit, twitter account) and one I created in uphold and not connected to the brave system. I wanted to use it for investment purposes and not to be accessible to the brave system.
I received a monthly reward related to the website and the reward was credited on the card that was supposed to be outside of the brave ad network. I talked to the uphold customer service and they told me that the transaction was pointed to that card.
I am asking two things:

  1. how is this possible,
  2. how can it be prevented in the future.
    Thanks for the support.
    Kind regards.
    EF.

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