Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
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Briefly describe your issue:
What Operating System and Brave version are you using (Menu --> About Brave)?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
This happening again start on my account
I have five devices
1st device igot my full bats but another i don’t received
@SidLit Are you on the latest version on each of these devices? Previous versions had roll-over issue which you could face, if you didn’t update. Do post an update if it’s on the latest version.
Ensure that you are running the latest version and keep your browser on several hours per day in order to be able to reconciliate all rolled over rewards.
Current android version is 1.42.97
If you are running an older slow android device, it may take more than one month to reconciliate all rewards. So, I advise to keep it as much on as possible. Even if that costs you quick battery drain.
Looking at the screens it is clear that it’s not 5 devices, it’s the same device with 5 instances of Brave. I’m curious, how did you get 5 in the same phone? There are only 3 versions of the browser in Android, and clone apps are not allowed due to the safetynet.
Hello,
Can you please submit the information surrounding your issue to our Rewards Support form? From there we can provide further assistance and investigate your case.
