BAT only received for two out of five devices (and other BAT issues)

Browser Support Desktop Support
, ,
1

@steeven
@steeven

Description of the issue:

In March, I received BAT for four of the five browsers I use (2 Windows 10 computers, 1 Android Phone, and two Kali Linux VMs). I don’t think I had enough BAT on my phone to tie it to my Uphold account, so that probably explains the phone.

In April, I only received BAT from 2/5 browsers I use.

The “Your wallet” section on the phone is showing 0.000 BAT (which should be significantly higher). If I click Claim it shows 3.000 BAT. That BAT never gets added on the phone, though. This most likely happened in previous months, because my phone is showing 0.000 BAT.

For the Windows machines and Kali VMs, I received two deposits. I’m not sure which two devices worked and which two didn’t, but I know I have viewed Brave ads on all four. The amounts I did receive did seem low, but that could be normally depending on which of the 2 were actually properly processed.

Lastly, on one of my Kali VMs, the next payment date is showing as June 5, rather than May 5.

How can this issue be reproduced?

  1. BAT not received

Expected result:
BAT Received on 5/5 browsers.

Brave Version( check About Brave):

Version 1.22.71 Chromium: 89.0.4389.114 (Official Build) (64-bit)

Additional Information:

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!