Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
This happened last month but I haven’t found a solution for it. I noticed that the Brave app on Android finally had Uphold integration so I thought I should verify my account so that I could finally access the BAT on the Android wallet. Once I did that I noticed that the BAT in my Uphold wallet was shown and didn’t get added the amount I had in the Android Brave Wallet. I figured that maybe it would take a while, but after a month it still hadn’t shown. How can I access the old wallet on the device so that I could potentially recover that and then send it another way (if that’s even possible)?
How can this issue be reproduced?
- I can’t reproduce it
Expected result:
The balance in the android wallet would have been transferred to Uphold once linked in the Brave Browser wallet
Brave Version( check About Brave):
1.18.78, cr87.0.4280.141
Mobile Device details
Samsung S8
Additional Information: