BAT doesnt transfer to Uphold and disappears

Brave Rewards
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#1

Hi everyone,

I am a new user of Brave. I love it. But I dont understand why I could not see my BAT in my Uphold account.

Last month (July), I earn 1 BAT, I have a verified Uphold account but these BAT is not in my Uphold account, not in Brave either.

I activate Brave rewards and unabled the donation and all. I dont unerstand. I am afraid that my next BATs will disappear too.

Anyone can help me ? Uphold support told me to contact Brave Community.

I know other people have the same problem but I didnt find solution.

Thank you very much in advance

2 Likes
#2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

#3

Thank you steeve. I sent you a message with informations

#4

steeven i sended you another info can you check my dm ?

#5

https://community.brave.com/t/re-missing-bat-after-an-update/154881?u=daddy_yo

@steeven you promised today …check our convo

#6

@Daddy_yo - your wallet has been refunded. Hi @macrovic, please see reply. Thank you!

1 Like
#7

Seen thanks :smiley:

I’m glad

#8

im waiting 27 days , his wallet refunded but my wallet is not refunded? i have the same problem but you dont help me about this situation

#9

@steeven
I already inbox to you. Please check inbox

#10

Me too
I wait for a solution from the team staff about my rewards that are staked on my brave wallet and are nit been transfered to my verified uphold account for more than 3 months now.

#11

Hi @macrovic - this is a separate issue. The dev team is close to a fix for your issue. Thank you for your patience, I know that it’s been a frustrating issue.

#12

Hello @steeven. Can you please consider looking this thread

I think this is similar issue.

my friend also facing the same issue.