Hi I can’t help, but if you are still experiencing problems, you may want to open a new topic in Browser Support and submit a help request using the template provided. Make sure you supply as much information as possible. You may have more success in getting a response from a moderator. The template/instructions are in the right pane when you create a new topic.
Also, here are a couple of topics that appear to have the same issues. Maybe it can help solve your problem without submitting a support request?
I can’t help, but if you are still experiencing problems, you may want to open a new topic in Browser Support and submit a help request using the template provided. Make sure you supply as much information as possible. You may have more success in getting a response from a moderator. The template/instructions are in the right pane when you create a new topic.