Briefly describe your issue:
I have lost all my BAT. Uphold has sent them automatically to “Brave Software International”, I had disabled the automatic contribution and I don’t see in the brave tips that the payment has been made, only in uphold.
What Operating System and Brave version are you using (Menu --> About Brave)?
[
Versión 1.43.93 Chromium: 105.0.5195.127 (Build oficial) (64 bits)
Is your browser wallet currently verified? (yes/no)
yes
What date did you verify your wallet?
February 2022
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
Only when switch to work lan.
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Yes
Have you fully completed Uphold’s CDD requirements?
Yes
If you have more than one device using Rewards and linked to Uphold, then please check all your devices for Auto - contribute.
Also while you’re at it, just check if you have enabled monthly tips. I’ve seen cases where auto contribute was off but monthly tips was enabled and that was sending the BATs
The question though is if you have more than one device connected to Uphold? All it takes is one device to be connected and have Auto-Contribute toggled on. I’ve seen people post like yours when they talk about just their computer but then look and realize their phone had it on.
NOTE
For topics about missing BAT, issues with payment, or anything of the sort is it necessary to submit a Support Ticket
@PergiNet do you have multiple instances of Brave installed on your device? Brave Nightly or Beta? Do you have multiple profiles on any instance? Thanks in advance!
No. I have:
1 instance on home laptop, with 1 profile. Switched off
1 instance on office laptop, with 1 profile. Switched off
1 instance on mobile phone, with 1 profile. Switched off
In the 3 devices it says that I have not tipped this month, but uphold has discounted me what I had.
